Software and hardware support is provided by the Information Technology Department for devices with an inventory number used by academic and administrative staff. If you encounter any issues with your device, you must submit your request through the Work Request System via istakip.bogazici.edu.tr.

After submitting your request to the system, you will receive a notification email informing you that your request has been processed. Once the process is completed, another email will be sent indicating that your request has been resolved. For software and hardware requests, you will be contacted by phone according to your request order, or support staff will visit your location to diagnose the issue. If the issue cannot be resolved on-site, you will be asked to send your device to the Boğaziçi University Information Technology Department. In this case:

What to do when your device is requested to be sent to the Information Technology Department:

• Back up all data on your computer.
• Attach a note to your device indicating the Work Request Number and the relevant support staff member.
• Send installation CDs and passwords for the computer or printer together with the device.

What should I do if my device is under warranty?
If your device has a hardware failure and is still under warranty, please contact the vendor from whom the device was purchased for repair services.

Information Technology Department Service Policy

1. Requests submitted to the Boğaziçi University Information Technology Department are responded to by the relevant support staff via phone or email.
2. If the requester cannot be reached via the phone number or email address specified in the request, the request will remain in the system for 10 business days. After this period, the request will be removed from the system and must be resubmitted.
3. Depending on the nature of the identified issue, support is provided by phone, on-site, or at the Information Technology Department.
4. The Software Support Unit installs licensed software on inventory-numbered computers within the university. Since the installation and use of unlicensed software is prohibited by law, unlicensed software is neither installed nor recommended by our department.

Licensed software that can be installed under the responsibility of the Boğaziçi University Information Technology Department:

• Microsoft products (current stable version of Windows, current stable version of Office)
• Antivirus software
• SPSS, AMOS, MATLAB, SOLIDWORKS
• Utility Software:
• Webmail certificates, WinRAR, Java, Adobe Reader

NOTE: According to our Microsoft Campus Agreement, it is mandatory to purchase an OEM license (Windows Professional or higher) for new computers that will use a Microsoft operating system.

5. In cases involving reinstallation of the operating system or changes to the file system, the REQUEST OWNER must specify in writing which files should be backed up. Otherwise, the Information Technology Department is not responsible for taking backups.
6. Services such as software installations, setups, virus scans, and data transfers are provided at the Information Technology Department.
7. The Hardware Support Unit resolves hardware malfunctions of inventory-numbered devices within the university. When necessary, parts are replaced, and recommendations are made if upgrades are required.
8. If spare parts (power supply, disk, memory, cartridge, etc.) are required after fault detection, the device is kept in the relevant unit due to space limitations.
9. After the device has been repaired and the relevant person has been notified, the device must be collected within 10 days.