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Service Inventory

No. Service / Request Description Academic Admin Staff Student Applying Unit Authorized Unit Application Type / Description
1 Student / Personnel / Campus Employee / Visitor ID Cards ✔ ✔ ✔ Academic & Administrative Staff: IT Department
Students: Student Affairs Department
Visitors: Administrative and Financial Affairs Department		 IT / Student Affairs / AFAD Online Application – Work Tracking System
istakip.bogazici.edu.tr
2 Corporate E-Mail & Microsoft 365 Services ✔ ✔ ✔ IT Department IT Department Automatic Account Creation
istakip.bogazici.edu.tr
software@bogazici.edu.tr
3 I am experiencing an issue with my e-mail.
How can I check my e-mail quota?		 ✔ ✔ ✔ IT Department IT Department You can view your account quota by logging in to the "Account Quota" section on https://mail.bogazici.edu.tr using your username and password.
4 Password Reset – E-Mail / Mobile Phone Definition or Update ✔ ✔ ✔ IT Department IT Department By logging in to the "Account Management System" on https://mail.bogazici.edu.tr, you can define or update your alternative e-mail address and mobile phone number for password reset under the "Information Update" section.
5 Student Information System (BUIS/OBIKAS)
(registration.bogazici.edu.tr)		 ✖ ✖ ✔ Student Affairs Department Student Affairs Department
IT Department		 Automatic (Account Creation)
Online Application
6 LMS (Moodle) Course Management System
(moodle.bogazici.edu.tr)		 ✔ ✖ ✔ IT Department IT Department Automatic (Course Registration)
You can access the course content system via https://moodle.bogazici.edu.tr. Help documents and training videos for Moodle usage are available at https://moodle.bogazici.edu.tr/help/index.html.
Moodle Support:
https://moodlehelp.bogazici.edu.tr/moodle-help
moodle@bogazici.edu.tr
Work Tracking System (istakip.bogazici.edu.tr)
7 BULive Web Video Conferencing System
(bulive.bogazici.edu.tr)		 ✔ ✔ ✖ IT Department IT Department Distance Education (Moodle & BULive)
Web Conference Support
Online Application Form
(istakip.bogazici.edu.tr)
8 Licensed Software Procurement (Microsoft Products, MATLAB, SPSS, etc.) ✔ ✔ ✔ IT Department IT Department Online Application Form
(istakip.bogazici.edu.tr)
9 IT Products Technical Support (Help Desk) Services ✔ ✔ ✔ IT Department IT Department Online Application Form
(istakip.bogazici.edu.tr)
E-mail:
software@bogazici.edu.tr
bilgiislem@bogazici.edu.tr
10 New Procurement Requests for IT Products
(Computer - Client/Server -, Monitor, Printer, Projector, Security Camera (CCTV), Card / QR Code Access Systems)		 ✔ ✔ ✖ IT Department IT Department EBYS (Electronic Document Management System)
(ebelge.bogazici.edu.tr)
11 Access to Academic Forum ✔ ✖ ✖ IT Department IT Department Online Application Form
(istakip.bogazici.edu.tr)
12 How can I get information about the AntiSpam System? ✔ ✔ ✔ IT Department IT Department For information:
bilgiislem.bogazici.edu.tr/tr/bounantispam-kullanim-kilavuzu
13 How can I connect to the VPN service?
BUVPN Service for Academic and Administrative Staff		 ✔ ✔ ✖ IT Department IT Department Information and guide:
bilgiislem.bogazici.edu.tr/tr/boun-vpn-hizmeti

System Management
Online Application Form
(istakip.bogazici.edu.tr)
14 How can I connect to the VPN service?
VPN Service for Students		 ✖ ✖ ✔ IT Department IT Department Information and guide:
bilgiislem.bogazici.edu.tr/tr/ogrenciler-icin-vpn-hizmeti
15 Cloud Storage (BUCloud) Service Authorization ✔ ✔ ✖ IT Department IT Department System Management
Online Application Form
(istakip.bogazici.edu.tr)

bilgiislem.bogazici.edu.tr/tr/bulut-depolama
bucloud.bogazici.edu.tr
16 I forgot my e-mail password ✔ ✔ ✔ IT Department IT Department Account Management System (mail.bogazici.edu.tr)
or
IT Department – Help Desk
17 I am experiencing issues sending/receiving e-mails in Outlook ✔ ✔ ✔ IT Department IT Department bumail.bogazici.edu.tr / webmail.bogazici.edu.tr
Online Application Form
(istakip.bogazici.edu.tr)
software@bogazici.edu.tr
18 The screen image is constantly flickering ✔ ✔ ✖ IT Department IT Department Hardware checks should be performed.
Online Application Form
(istakip.bogazici.edu.tr)
19 There is an issue with the screen image.
Only the monitor’s own display is visible.		 ✔ ✔ ✖ IT Department IT Department Hardware check required.
Online Application Form
(istakip.bogazici.edu.tr)
20 There is a color problem on the screen ✔ ✔ ✖ IT Department IT Department Cable connections should be checked.
Online Application Form
(istakip.bogazici.edu.tr)
21 Strange characters appear in programs ✔ ✔ ✖ IT Department IT Department Language encoding settings should be checked.
Online Application Form
(istakip.bogazici.edu.tr)
22 The screen flickers when sending a job to the printer ✔ ✔ ✖ IT Department IT Department The printer power connection should be changed.
Online Application Form
(istakip.bogazici.edu.tr)
23 Unwanted pop-ups or corrupted visuals appear on the screen ✔ ✔ ✖ IT Department IT Department Malware scan should be performed.
24 I cannot log in to the Work Tracking System ✔ ✔ ✖ IT Department IT Department Password and authorization should be checked.
Online Application Form
(istakip.bogazici.edu.tr)
25 How can I have business cards printed? ✔ ✔ ✖ IT Department IT Department kartvizit.bogazici.edu.tr
26 I cannot log in to the Business Card System ✔ ✔ ✖ IT Department IT Department Password and access authorization should be checked.
27 I cannot log in to the Board / Commission Management System ✔ ✔ ✖ IT Department IT Department mail.bogazici.edu.tr
istakip.bogazici.edu.tr
28 How Can I Create an Alumni E-Mail Account? ✖ ✖ ✔ IT Department IT Department mezun.bogazici.edu.tr
29 I Am Experiencing an Issue in the Moodle System ✔ ✖ ✔ IT Department IT Department moodle.bogazici.edu.tr/moodle-help
Online Application Form
(istakip.bogazici.edu.tr)
30 I Am Experiencing an Issue in the OBIKAS System ✔ ✖ ✔ Student Affairs Department Student Affairs Department
IT Department		 registration.bogazici.edu.tr/contact.asp
registr@bogazici.edu.tr
31 I want to update my information in the personnel directory ✔ ✔ ✖ Corporate Communications Coordination Office Corporate Communications Coordination Office
IT Department		 Work Tracking System (istakip.bogazici.edu.tr)
Corporate Communications – Directory Management
32 I want to publish an internal university announcement ✔ ✔ ✖ Corporate Communications Coordination Office Corporate Communications Coordination Office
IT Department		 Work Tracking System (istakip.bogazici.edu.tr)
Corporate Communications – Announcement
33 Adding an announcement to the university website ✔ ✔ ✖ Corporate Communications Coordination Office Corporate Communications Coordination Office
IT Department		 Work Tracking System (istakip.bogazici.edu.tr)
Corporate Communications – Web Management
34 Adding an event to the university website ✔ ✔ ✖ Corporate Communications Coordination Office Corporate Communications Coordination Office
IT Department		 Work Tracking System (istakip.bogazici.edu.tr)
Corporate Communications – Web Management
35 Updating content on the university website ✔ ✔ ✖ Corporate Communications Coordination Office Corporate Communications Coordination Office
IT Department		 Work Tracking System (istakip.bogazici.edu.tr)
Corporate Communications – Web Management
36 Microsoft product activation – application launch issue ✔ ✔ ✔ IT Department IT Department license.bogazici.edu.tr guide
Online Application Form (istakip.bogazici.edu.tr)
software@bogazici.edu.tr
37 Microsoft activation requires additional component installation ✔ ✔ ✔ IT Department IT Department Install the component and try again
Online Application Form
software@bogazici.edu.tr
38 Microsoft activation component installation error ✔ ✔ ✔ IT Department IT Department Install the package from the official Microsoft website
Online Application Form
39 I am receiving an error during Microsoft activation ✔ ✔ ✔ IT Department IT Department license.bogazici.edu.tr packages should be checked
Online Application Form
40 I am receiving an error during Windows component installation ✖ ✖ ✖ IT Department IT Department Try again after Windows Update
Online Application Form
41 I am installing an office/room printer for the first time ✔ ✔ ✖ IT Department IT Department Driver and IP settings must be configured
Online Application Form
42 I cannot print from the office/room printer ✔ ✔ ✖ IT Department IT Department Network/USB printer checks should be performed
43 I cannot print from the Central Printer (Develop) ✔ ✔ ✖ IT Department IT Department A request must be created for access authorization
Online Application Form
44 Graduate Application System issue ✖ ✖ ✔ Student Affairs Department Student Affairs Department
IT Department		 admissionsoffice@bogazici.edu.tr
registr@bogazici.edu.tr
45 Wireless Network (BUWLAN / Eduroam) issues ✔ ✔ ✔ IT Department IT Department eduroam.bogazici.edu.tr
46 Guest wireless network (BU_Guest) ✖ ✖ ✖ IT Department IT Department guest.cc.bogazici.edu.tr
Work Tracking System
47 Eduroam_Guest for long-term academic visitors ✔ ✖ ✖ IT Department IT Department Work Tracking > Network Management > Guest Broadcasts
48 How can I find my IP / MAC address? ✔ ✔ ✔ IT Department IT Department IP/MAC address guide
49 I need a static IP ✔ ✔ ✖ IT Department IT Department Work tracking request with MAC and IPv4
50 I am receiving an IP conflict warning ✔ ✔ ✔ IT Department IT Department Staff: istakip.bogazici.edu.tr
Students: eduroam.bogazici.edu.tr
51 My wired network connection is not working ✔ ✔ ✔ Information Technologies Department Information Technologies Department Cable / socket check
Online Application Form
52 Security camera (CCTV) request ✔ ✔ ✖ Information Technologies Dept.
Administrative and Financial Affairs Dept.		 Information Technologies Dept.
Administrative and Financial Affairs Dept.		 istakip.bogazici.edu.tr
53 Disposal of IT equipment ✔ ✔ ✖ Information Technologies Department Information Technologies Department EBYS (ebelge.bogazici.edu.tr)
54 Residence internet connection issues ✔ ✔ ✖ Information Technologies Department Information Technologies Department Online Application Form
55 Antivirus support ✔ ✔ ✖ Information Technologies Department Information Technologies Department license.bogazici.edu.tr
56 E-signature installation / operation issues ✔ ✔ ✖ Information Technologies Department Information Technologies Department istakip.bogazici.edu.tr
57 Information Security Incident Report ✔ ✔ ✔ Information Technologies Department Information Technologies Department Information Security Online Application Form
(istakip.bogazici.edu.tr)
Contact:
bilgiguvenligi@bogazici.edu.tr
58 Information Security Vulnerability Report ✔ ✔ ✔ Information Technologies Department Information Technologies Department Information Security Online Application Form
(istakip.bogazici.edu.tr)
Contact:
bilgiguvenligi@bogazici.edu.tr
59 Phishing Email Report ✔ ✔ ✔ Information Technologies Department Information Technologies Department Information Security Online Application Form
(istakip.bogazici.edu.tr)
Contact:
bilgiguvenligi@bogazici.edu.tr
60 Cyber Threat Intelligence Report ✔ ✔ ✔ Information Technologies Department Information Technologies Department Information Security Online Application Form
(istakip.bogazici.edu.tr)
Contact:
bilgiguvenligi@bogazici.edu.tr
61 Department / Event / Conference email operations ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
62 Email quota operations ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
63 Email list/group update (Mailman) ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
64 Email list/group creation (Mailman) ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
65 Student email account creation ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
66 Special email account request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
67 Staff email account creation ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
68 Email address whitelist request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
69 Email address blacklist request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
70 Firewall access request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
71 Virtual server privileged access (PAM) definition ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
72 Virtual server restore request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
73 Virtual server resource upgrade request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
74 Virtual server deletion request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
75 Virtual server request (New) ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
76 Virtual server backup request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
77 Web hosting access request (FTP/SSH) ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
78 Web hosting creation request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
79 Web hosting deletion request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Account Management
Online Application Form
(istakip.bogazici.edu.tr)
80 BUCampus support and development requests ✔ ✔ ✔ Information Technologies Department Information Technologies Department Software Development
Online Application Form
(istakip.bogazici.edu.tr)

For students and guest visitors via
the BUCampus mobile application
81 Existing software application development and support ✔ ✔ ✖ Information Technologies Department Information Technologies Department Software Development
Online Application Form
(istakip.bogazici.edu.tr)
82 Technical infrastructure updates for websites ✔ ✔ ✖ Information Technologies Department Information Technologies Department Software Development
Online Application Form
(istakip.bogazici.edu.tr)
83 New website request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Software Development
Online Application Form
(istakip.bogazici.edu.tr)
84 New software application development request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Software Development
Online Application Form
(istakip.bogazici.edu.tr)
85 Internal line / switchboard call authorization definition ✔ ✔ ✖ Information Technologies Department Information Technologies Department Switchboard / Internal Line Issues
Online Application Form
(istakip.bogazici.edu.tr)
86 Internal phone malfunction maintenance and repair request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Switchboard / Internal Line Issues
Online Application Form
(istakip.bogazici.edu.tr)
87 Internal phone installation and relocation request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Switchboard / Internal Line Issues
Online Application Form
(istakip.bogazici.edu.tr)
88 Internal phone Masatistü client and mobile app installation support ✔ ✔ ✖ Information Technologies Department Information Technologies Department Switchboard / Internal Line Issues
Online Application Form
(istakip.bogazici.edu.tr)
89 Corporate GSM operator allocation and revision procedures ✔ ✔ ✖ Information Technologies Department Information Technologies Department Switchboard / Internal Line Issues
Online Application Form
(istakip.bogazici.edu.tr)
90 SMS service user and IP authorization definitions ✔ ✔ ✖ Information Technologies Department Information Technologies Department Switchboard / Internal Line Issues
Online Application Form
(istakip.bogazici.edu.tr)
91 Desktop cable organizer / spiral cable wrap ✔ ✔ ✖ Administrative and Financial Affairs Department Administrative and Financial Affairs Department CONTACT
imid.bogazici.edu.tr/iletisim-0
+90 (212) 359 70 89
imid@boun.edu.tr
92 Video conference / online meeting equipment-hardware purchase ✔ ✔ ✖ Information Technologies Department Information Technologies Department Hardware Support
Online Application Form
(istakip.bogazici.edu.tr)
93 Toner / cartridge supply for printers ✔ ✔ ✖ Information Technologies Department Information Technologies Department Hardware Support
Online Application Form
(istakip.bogazici.edu.tr)
94 Indoor and outdoor cable concealment ✔ ✔ ✖ Information Technologies Department
Construction and Technical Affairs Department		 Information Technologies Department
Construction and Technical Affairs Department		 Construction and Technical Affairs Dept. is responsible for energy/electrical infrastructure lines,
Information Technologies Dept. is responsible for data/Ethernet and video cables.
95 Projector installation, mounting and commissioning ✔ ✔ ✖ Information Technologies Department Information Technologies Department Hardware Support
Online Application Form
(istakip.bogazici.edu.tr)
96 Research project IT infrastructure request (HPC, Server, Storage) ✔ ✔ ✖ Information Technologies Department Information Technologies Department System Administration
Online Application Form
(istakip.bogazici.edu.tr)
97 Data storage and backup solutions request (NAS / SAN) ✔ ✔ ✖ Information Technologies Department Information Technologies Department System Administration
Online Application Form
(istakip.bogazici.edu.tr)
98 Licensed academic / software package request ✔ ✔ ✔ Information Technologies Department Information Technologies Department Software Support
Online Application Form
(istakip.bogazici.edu.tr)

license.bogazici.edu.tr
99 System / access authorization request ✔ ✔ ✖ Information Technologies Department Information Technologies Department Software Support
Online Application Form
(istakip.bogazici.edu.tr)
100 VPN service for other institutions or individuals ✖ ✖ ✖ Information Technologies Department Information Technologies Department Information Security Online Application Form
(istakip.bogazici.edu.tr)
101 Identity BUCard ✔ ✔ ✔ Information Technologies Department Information Technologies Department Campus identity and payment card.
Contact: bucard@bogazici.edu.tr
102 Corporate ID Card (BUCard) for Academic Staff ✔ ✖ ✖ Personnel Department Personnel Department
Information Technologies Department		 Authorized unit: Personnel Department
personeldairesi@bogazici.edu.tr
103 Corporate ID Card (BUCard) for Administrative Staff ✖ ✔ ✖ Personnel Department Personnel Department
Information Technologies Department		 Authorized unit: Personnel Department
104 Corporate ID Card (BUCard) for Students ✖ ✖ ✔ Student Affairs Department Student Affairs Department
Information Technologies Department		 Contact: ogrencibukart@bogazici.edu.tr
105 Corporate ID Card (BUCard) for Alumni ✖ ✖ ✖ Alumni Office Alumni Office
Information Technologies Department		 Digital Alumni Card (BUCampus)
106 Campus Card (Other Users) ✖ ✖ ✖ Administrative and Financial Affairs Department
Relevant Unit Management		 Administrative and Financial Affairs Department
Information Technologies Department		 Campus Card Application:
istakip.bogazici.edu.tr
107 BUCard balance loading options (Cafeteria) ✔ ✔ ✔ Health, Culture and Sports Department Health, Culture and Sports Department
Information Technologies Department		 Different loading options are available for academic, administrative staff and students.
108 BUCard refund ✔ ✔ ✔ Health, Culture and Sports Department Health, Culture and Sports Department
Information Technologies Department		 Refunds are processed upon graduation or termination of affiliation.
109 BUCard loss (Academic / Administrative Staff) ✔ ✔ ✖ Personnel Department Personnel Department
Information Technologies Department		 Lost card applications are submitted to the Personnel Department.
110 BUCard loss (Students) ✖ ✖ ✔ Student Affairs Department Student Affairs Department
Information Technologies Department		 Applications must be made to the Student Affairs Department.
111 BUCard loss (Campus Card / Other Users) ✖ ✖ ✖ Administrative and Financial Affairs Department
Relevant Unit Management		 Information Technologies Department Applications must be made to the Administrative and Financial Affairs Department.
112 Staff shuttle registration / update ✔ ✔ ✖ Administrative and Financial Affairs Department Administrative and Financial Affairs Department
Information Technologies Department		 CONTACT: imid@bogazici.edu.tr
113 Wireless network service in dormitories ✖ ✖ ✔ Information Technologies Department Information Technologies Department eduroam.bogazici.edu.tr
wireless@bogazici.edu.tr
114 Door card reader issues and turnstile malfunctions ✔ ✔ ✖ Information Technologies Department Information Technologies Department BUCard Applications and Requests
Online Application Form
115 Campus maps – Where is what? ✔ ✔ ✔ Information Technologies Department Information Technologies Department harita.bogazici.edu.tr
116 EBYS issues ✔ ✔ ✖ Correspondence Office Correspondence Office
Information Technologies Department		 ebysdestek@bogazici.edu.tr
117 Academic Forum access ✖ ✖ ✖ Information Technologies Department Information Technologies Department academicforum.bogazici.edu.tr

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