Hardware Support Branch Directorate
Duties and Responsibilities
The Hardware Support Branch Directorate is the unit responsible for the procurement, installation, maintenance, troubleshooting, software and license management, and technical support of all information technology equipment across the university. It also provides technical support for BUCARD, turnstiles, and campus access systems.
Hardware Maintenance & Updates
Performing hardware upgrades, maintenance, and software updates for computers and peripheral devices jointly used by academic and administrative staff and students.
Troubleshooting & Warranty Processes
Resolving hardware malfunctions and ensuring the repair of devices under warranty through authorized vendors.
Disposal & Technical Assessment
Technically assessing and reporting the eligibility of hardware that has reached the end of its service life for disposal.
Procurement & Technical Specifications
Preparing technical specifications for the procurement of computers, printers, scanners, and similar hardware, software, and materials.
Inspection & Distribution
Conducting inspection and acceptance procedures for procured IT equipment and ensuring their distribution to relevant units.
Training & Technical Support
Providing training and technical support on hardware and software to academic and administrative staff when required.
Student Laboratories
Carrying out the installation, maintenance, updating, and management of computers in student laboratories.
License & VPN Management
Ensuring the proper operation of university-licensed software, updating license servers, and supporting VPN connections for remote access.
Imaging & Presentation Systems
Providing technical support for closed-circuit camera systems and projection devices.
Campus Access Systems & BUCARD
Card & QR Access Systems
Installing card reader and QR code systems at campus access points and carrying out their maintenance and repairs.
Card Printing & Delivery
Managing the preparation and delivery processes of personnel, student, and alumni identification cards.
Cafeteria & Access Support
Providing technical support for cafeteria card systems and managing refund processes for excess charges.
